Frequently Asked Questions


How to submit a sample?

Samples sent to Pharos for analysis require a completed test requisition. To access our E-requisition you will need to have an account on the Pharos Service Portal. Once your account has been created you can log into the Pharos Service Portal directly from our website https://pharosvetdx.com/. Click on the Pharos Service Portal button located on your right-hand side. Supplies are available for sample submission through the Pharos customer service department. Samples can be sent with your offices preferred shipping carrier. Additional information regarding sample preparations and shipping information can also be found on our website.

What are our hours of operation?

Our hours of operation are Monday-Friday 8:00 am -5:00 pm Pacific Standard Time

Where’s your laboratory is located?

Our laboratory is located at 3814 East 5th Street Tucson, AZ 85716

Does Pharos run certain panels on specified days?

Pharos processes samples on the days received and does not batch run samples based on panel offerings. Samples submitted for testing will be ran the day they are received and final results will be available within 24-72 hours.

How soon can I expect my final reports?

Once the sample has been received in the laboratory, results are typically available within 48-72 hours.

How do I set up an account to access the Pharos Service Portal?

You can submit a request to our customer service department via email or by phone at, Support@pharosdx.com or 520-355-2500

How do I access my final reports?

All final reports can be sent via email, fax or by logging onto our Pharos Service Portal. To access our web portal please log on to our website at https://pharosvetdx.com/ and click on the button located on the right-hand side.

Questions regarding your final report

Any questions you may have for interpreting your final report, please contact our laboratory by calling:  

520-355-2500

You will need to provide the name of the ordering veterinarian or trainer, animal's name, specimen ID number, and date the sample was taken.

What kind of tests do you offer?

Pharos offers a variety of tests. For more information please visit our website https://pharosvetdx.com/test-information

How do I order supplies?

Supplies can be ordered by calling our customer service department at 520-355-2500 or by emailing us at Support@pharosdx.com. When submitting a supply request please include the name of your clinic, shipping address and quantities of the supplies requested. You will receive your supplies within 2-3 business days.

How do we ship samples to the laboratory to be tested?

Samples can be sent using your preferred shipping carrier.  All samples must be sent using two protective barriers and clearly marked on the outside of the package as: “Exempt Animal Diagnostic Sample” In accordance with the Department of Transportation (D.O.T) and the International Air Transportation Association (I.A.T.A) https://www.iata.org/whatwedo/cargo/dgr/Documents/infectious-substance-classification-DGR56-en.pdf

How do I update or change my billing information?

To make any changes to your billing information please contact our customer service department at:

520-355-2500

Questions regarding my bill?

For any billing inquiries, you can submit questions via email to Support@pharosdx.com or by calling:

520-355-2500